1. Introduction

24-7media Pty Limited (“24-7media”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information of our customers, business partners and visitors to our websites and online platforms.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our websites, products, software applications, digital media solutions and associated services.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our operations.

By accessing our website or using our services, you acknowledge that you have been provided with this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to personal information handled by 24-7media in connection with:

• Our corporate website at www.24-7media.com.au.
• Online software applications and customer management portals.
• Digital signage and display management solutions.
• Content creation, management and publishing services.
• Customer support, enquiries and business communications.
• Other digital products and services operated or provided by 24-7media.

Where we process information on behalf of a business customer, that customer may also have its own privacy obligations and privacy policy governing the information it provides to our platforms.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal and Business Information

• Names and contact details.
• Business names and organisational information.
• Email addresses and telephone numbers.
• Billing and invoicing information.
• Customer account and subscription details.
• Communications, enquiries and support requests.

Website and Technical Information

When you access our website or online services, certain technical information may be collected, including:

• IP addresses.
• Browser types and device information.
• Operating systems.
• Website usage and navigation information.
• Login activity and access records.
• Cookies and similar technologies.

Software and Platform Information

Our digital media and display management applications may process information including:

• Authorised user account details.
• Content uploaded or entered into the platform.
• CSV files and other imported data.
• Display configurations and publishing schedules.
• System activity and diagnostic information.
• Customer-managed content and associated records.

Some customer-uploaded information may contain personal information. The customer is responsible for ensuring it has the necessary authority to collect, upload and use that information.

We do not intentionally collect sensitive information unless it is reasonably necessary for our functions or activities and its collection is permitted by law.

4. How We Collect Information

We may collect information when you:

• Visit or interact with our website.
• Submit an enquiry or contact form.
• Register for or access one of our online applications.
• Purchase or subscribe to our products or services.
• Contact our customer support team.
• Upload, import or manage content through our software.
• Communicate with us by email, telephone or other channels.

We may also receive information from authorised business representatives, service providers or third parties where permitted by law.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. Certain services require identification to establish accounts, provide support, process payments or maintain platform security.

5. How We Use Your Information

24-7media may collect, hold, use and disclose personal information for the following purposes:

• Providing and maintaining our products and services.
• Creating and managing customer accounts.
• Operating our digital signage and display management platforms.
• Processing orders, subscriptions and payments.
• Responding to enquiries and technical support requests.
• Communicating important service updates.
• Maintaining platform reliability, functionality and security.
• Diagnosing technical issues and improving performance.
• Developing and improving our software and services.
• Conducting business administration and maintaining records.
• Sending marketing communications where permitted by law.
• Complying with legal and regulatory obligations.

We will only use or disclose personal information for purposes permitted under applicable privacy laws.

6. Customer Content and Data Management

24-7media provides software solutions that enable authorised customers to create, import, manage and display digital information.

Examples include:

• Food and beverage menus.
• Promotional and advertising content.
• Jackpot history and information displays.
• Event schedules and announcements.
• Business information and digital noticeboards.
• Other customer-generated display content.

Customers are responsible for the accuracy, legality and appropriateness of information they upload, import or publish using our platforms.

Where 24-7media processes personal information on behalf of a customer, we will handle that information in accordance with applicable laws, our contractual obligations and the authorised purposes for which the information was provided.

We do not claim ownership of customer-generated content solely because it is uploaded to our software platforms.

7. Cookies and Website Analytics

Our website and online applications may use cookies and similar technologies to:

• Maintain user sessions and authentication.
• Remember user preferences.
• Improve website functionality.
• Analyse website performance and usage.
• Assist with security and troubleshooting.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website or applications.

Where third-party analytics or tracking technologies are used, information may also be processed in accordance with the relevant provider's privacy practices.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our products and services, including to:

• Authorised employees and contractors.
• Website hosting and cloud infrastructure providers.
• Software and technical support providers.
• Payment processing and accounting service providers.
• Professional advisers.
• Other service providers assisting with our operations.
• Government agencies, regulators or law enforcement authorities where required or authorised by law.

We do not sell personal information to third parties for their independent marketing purposes.

Where third parties handle personal information on our behalf, we take reasonable steps, appropriate to the circumstances, to ensure that information is handled securely and in accordance with applicable privacy obligations.

9. Overseas Data Storage and Disclosure

Some technology services, hosting platforms or third-party providers used by 24-7media may involve data storage, processing or access outside Australia.

Where personal information is likely to be disclosed to overseas recipients, we will identify the relevant countries where practicable and take reasonable steps required by applicable Australian privacy law to protect that information.

Further information about overseas data handling arrangements may be requested using the contact details provided below.

10. Information Security

24-7media takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the nature of the information and services involved, our security measures may include:

• User authentication and access controls.
• Restricted access to administrative systems.
• Secure hosting and infrastructure arrangements.
• Encryption and secure communications where appropriate.
• System monitoring and maintenance.
• Software updates and security management.
• Appropriate administrative and operational safeguards.

While we take reasonable precautions, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and ensuring that authorised users access their accounts appropriately.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services.
• Maintain customer accounts and business records.
• Fulfil contractual obligations.
• Resolve disputes and support enquiries.
• Comply with applicable legal requirements.

When personal information is no longer required for a permitted purpose, we will take reasonable steps to securely destroy or de-identify it, unless retention is required or authorised by law.

Customer content and account information may be subject to additional retention arrangements established under the relevant service agreement.

12. Accessing and Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated, irrelevant or misleading.

Requests should be directed to our Privacy Officer using the contact details provided in Section 18.

We may need to verify your identity before processing a request.

We will respond within a reasonable timeframe and handle requests in accordance with applicable Australian privacy legislation.

In some circumstances, the law may permit or require us to refuse access or correction. Where appropriate, we will explain the reasons for our decision and available complaint options.

13. Marketing Communications

We may send customers and business contacts information about our products, services, software updates and promotional offerings where permitted by law.

You may opt out of marketing communications at any time by:

• Using an unsubscribe link where provided.
• Contacting us directly.
• Requesting removal from our marketing communications list.

Opting out of marketing will not prevent us from sending essential operational, security, billing or service-related communications.

14. Third-Party Websites and Services

Our website and software platforms may contain links to websites, applications or services operated by third parties.

24-7media is not responsible for the privacy practices, security or content of independently operated third-party services.

We recommend reviewing the privacy policies of those providers before submitting personal information.

15. Children's Privacy

Our products and services are primarily intended for business and professional use.

We do not knowingly solicit personal information directly from children for marketing purposes.

If we become aware that personal information has been collected from a child in circumstances that do not comply with applicable law, we will take appropriate steps to address the matter.

16. Data Breaches

24-7media takes privacy and information security incidents seriously.

Where we identify or suspect a data breach involving personal information, we will assess the circumstances and take appropriate steps to contain and manage the incident.

Where required under the Privacy Act 1988 (Cth), including the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.

17. Privacy Complaints

If you have concerns about how 24-7media has handled your personal information, you may submit a written complaint to our Privacy Officer.

Please provide sufficient information for us to identify and investigate your concern.

We will acknowledge and assess complaints, investigate matters where appropriate, and endeavour to provide a response within 30 days.

If you are dissatisfied with our response, or believe your privacy concerns have not been adequately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: www.oaic.gov.au

The OAIC provides information about privacy rights and the process for making a privacy complaint.

18. Contact Us

For privacy enquiries, requests to access or correct personal information, or privacy-related complaints, please contact:

19. Changes to This Privacy Policy

24-7media may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal obligations or information-handling practices.

The most current version will be published on our website, with the revision date displayed at the beginning of the policy.

We encourage users to review this page periodically.

20. Applicable Law

This Privacy Policy is intended to operate consistently with applicable laws of Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Nothing in this policy is intended to limit any rights or protections available under applicable law.

Last updated: 21 October 2026